At the end of 2021, the Aquasan network in BiH conducted a questionnaire on customer satisfaction, in order to get their opinion on its work, but also a clear vision of their needs. The questionnaire was forwarded to all users of the Aquasan network services in BiH, ie representatives of water / utility companies, local governments, ministries and agencies that participated in trainings, peer exchange and Aquasan regional conferences.
A significant number of answered questionnaires is a great pleasure, but also a responsibility. In order to justify the trust of users, the Aquasan Network in BiH will analyze the answers in detail and will consider all proposals that can contribute to strengthening human, organizational and institutional capacities in the sector and improving the sector in general. Particular satisfaction is the answers to the questions How are you satisfied with the cooperation with the representatives of the Aquasan network in BiH and How would you describe the work of the Aquasan network in BiH, where respondents recorded only positive answers:
Aquasan Network in BiH always strives to be a reliable and efficient association that will focus all its resources on supporting its customers and improving services in the water services sector. Therefore, this questionnaire is an annual obligation of the Association and the way we receive information and proposals for planning new activities and offers, and show users that their opinion is respected, and in accordance with the possibilities and realized.